FAQ - Free / Pro (SAAS)

What payment methods do you support?
Gathr supports all major credit cards. We use Stripe as a payment processing service.
Does Gathr store my credit card details?
No, your credit card details will not be stored in our database.
What currency is used for Gathr billing?
US dollars.
Can I update my credit card details?
Yes, you can add multiple credit cards and mark the preferred one as default.
If I pick a Gathr subscription plan during my trial period, how will I be billed?
Each Gathr user is alloted a quota of free credit points per month. If you upgrade to a subscription plan during your trial period, you will be billed only for the chargeable credits after deduction of all your remaining free credits.
How is my bill calculated? What is a Gathr credit point?
Gathr uses a monthly credit point system for billing. One Gathr credit point is equivalent to the number of application cores utilized per minute. At the end of each month, your bill is calculated based on credit point consumption.
How will I know if my payment was successful?
You will get an invoice and payment receipt on the email address you signed up with.
Where can I find my past invoices?
To download your past invoices, go to User Profile in the Billing and Subscription section.
How will Gathr charges reflect on my credit card statement?
The transaction will be billed as GATHR.
Can I cancel my subscription?
Yes, you can cancel your subscription anytime during the trial. For paid subscriptions, the account will be suspended and deleted once your payment for the current period has been processed.
Who can I contact for billing related queries?
Click on the Help icon located at the bottom right of the Gathr application screen, or write to us at billing@gathr.one
What happens if my payment fails? How can I retry it?
In case of a failed payment, you can pay using the link provided at the bottom of the payment invoice received over email.
Do you auto-collect bills?
Yes, all invoices are charged automatically.
How can I raise a request for a custom source or target?
You can raise a request for additional sources/targets from the “Request a New Source” link on the Create Application page.
Can Gathr connect to remote databases?
Yes, Gathr can connect to remote databases via a user-defined key created from the Gathr application. The exact steps for this are listed in the Product Documentation section.
How does Gathr safeguard my data?
Gathr uses tenant exclusive compute infrastructure for different users. You can securely add your connection information or specify role-based Amazon Resource Names (ARNs) to read data from cloud sources. The user data processed in ETL or CDC workflows is not stored on Gathr servers.
Can I run Gathr on-premises or on my existing cloud accounts?
To run Gathr on-premises or inside your existing AWS, GCP, or Azure account, contact us at support@gathr.one
How can I access enterprise features on Gathr?
For enterprise features like data science and advanced ETL, or to run Gathr inside your network boundary, write to us at support@gathr.one
How does the free Gathr trial work?
You can sign up for a free 14-day trial and experience all Gathr’s SaaS features on a free-tier cluster. Once this trial expires, you can continue to create ingestion applications and apply transformations using Gathr’s monthly free credit point quota.
What is a free tier?
Free tiers allow users to run their applications on pooled infrastructure during the free trial period.
How can I reach Gathr support?
Click on the Help icon located at the bottom right corner of the Gathr application screen, or write to us at support@gathr.one
How can I access Gathr Product Documentation?
Please visit docs.gathr.one